3 ms·
I would go further and expect number 2 to be the norm. If I pay for a service and I'm allocated and the service is up and available for 6 months and I have 6 mo
by xemdetia 6y ago
I would go further and expect number 2 to be the norm. If I pay for a service and I'm allocated and the service is up and available for 6 months and I have 6 months left I would expect the refund to be 6 months and not from the beginning of the contract. They've already spent the money and you've already earned the money at that point.
- carstenhag 6y agoBut then it doesn't make sense to have the yearly subscription (and 12 months of contract duration at a time). Then you can just have the monthly subscription.
- krallja 6y agoCharging someone’s credit card 12 times a year has a definite cost. Having the funds ahead of time is also worth more than earning the funds one month at a time.
- xemdetia 6y agoI think you are approaching it from a different place than I am. If I get into an annual contract I have the expectation that I would be paying the full amount up front to secure the discount and that I would be utilizing the full amount of the term. If after six months I stop then that's for some new reason that was not there in the start. At that time I would expect a rebate for the services that would not be rendered. I could be a six month customer or a ten year and six month customer and have the same expectation. Things change.
- barry27 6y agoSo use the monthly subscription then. It's preposterous to expect someone to refund you simply because you changed your mind. If you bought a microwave, for example, and then subsequently decided you preferred to use your stove, you wouldnt take it back, would you. You bought access for a year. That is the indivisible product you now own.