It's simple to me. The policy is based on "good faith" that people won't lie and abuse the return policy as a free rental. You claim it's okay to follow the le

It's simple to me. The policy is based on "good faith" that people won't lie and abuse the return policy as a free rental. You claim it's okay to follow the letter of the policy and abuse it. When too many people do that the policy is removed. Result: You live in a culture where returns are disallowed. Me, I'd prefer to live in a culture where returns are allowed. That only happens when people don't abuse the return policy. The fact that Apple changed their policy because people abused it is a loss for everyone that had no intention of abusing it. It's even a loss for those who were abusing it if they ever have a legit reason to want to return something. There are a many many policies that only really work on social norms. Living in a society that respects those norms is "almost" always a nicer society to live in.