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Games Workshop, the miniature manufacturer is like this. The few times I've had an issue with something from them -- mostly missing pieces -- they've shipped me
by mattl 6y ago
Games Workshop, the miniature manufacturer is like this. The few times I've had an issue with something from them -- mostly missing pieces -- they've shipped me a replacement entire kit, usually overnight at no cost to me.
- bakedbeanz 6y agoIt makes sense for them to want to keep their customers happy, considering how goddamn expensive those little bits of plastic are
- gnrlst 6y agoI have to say Games Workshop and Starbucks are two easy examples, and say nothing about the underlying system of trust in a country. Games Workshop: a piece costs near nothing to them. It's just a piece of plastic. Makes a ton of economic sense to just replace it and keep customers coming back to buy more profitable plastic. Starbucks: are a huge multinational that operate a sophisticated logistics network so shipping an item out is less than a thousandth of a rounding error in their daily P&L both in terms of money and time. The real places to call out / praise are small independent shops where a single item purchased (or returned) could swing the daily revenue / profit one way or another.