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I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1]. The phone although supposedly considered waterpro

by egwor 5y ago

I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1]. The phone although supposedly considered waterproof went mental and basically stopped working. I was flying back via Singapore (a week later) and went into the apple store at the airport. They replaced the phone and got me back up and running before my flight back to London. I live and had bought the phone in the UK. They even had special versions of the UK phone for this scenario. [1] I was in the Philippines and I was getting off a boat in shallow sea water. My phone was in the bottom pocket of my beach shorts, and I walked through the sea water for maybe two to three metres distance up to waist height depth. This should have been ok for the depth I went. Their suspicion was that the outer seal had failed (even though it had always been in a case).

45ure 5y ago
>I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1] You were lucky and got it replaced under goodwill, as iPhone X has an IP67 rating[1] and specific about sea/salt water damage -- the kind you have described. Back home, you would have had to deal with a lot of grief[2]. [1] https://www.iphonehacks.com/2018/04/iphone-x-ip-67-water-resistant.html https://www.iphonehacks.com/2018/04/iphone-x-ip-67-water-res... [2] https://support.apple.com/en-us/HT204104 https://support.apple.com/en-us/HT204104
- egwor 5y ago
  Yeah, we had a sensible discussion about this in the store. I was calm and respectful but firm. I explained that since I had literally walked through some water, and it had never gone remotely deep or been in for a long time (10-15 seconds?) that it seems entirely reasonable that it should have been fine. I explained that this was sold as waterproof and that anyone reasonable would have expected it to be waterproof for two years. They thought that maybe a scratch had damaged the seal, but they couldn’t see any damage. My phone was in good condition. I think I was definitely lucky yeah!
kylehotchkiss 5y ago
I had no idea AppleCare in different countries attempts to get you a phone that matches your origin country. I got a replacement iPhone via AppleCare outside of USA thinking until now that my model was specific to the country I’m staying in, but remarkably it’s an iPhone for Canadian market! Not USA but Canada is close enough for me.

by egwor 5y ago

45ure 5y ago

>I have a totally different experience. I accidentally submerged my iPhone X in the sea as I got off a boat[1] You were lucky and got it replaced under goodwill, as iPhone X has an IP67 rating[1] and specific about sea/salt water damage -- the kind you have described. Back home, you would have had to deal with a lot of grief[2]. [1] https://www.iphonehacks.com/2018/04/iphone-x-ip-67-water-resistant.html https://www.iphonehacks.com/2018/04/iphone-x-ip-67-water-res... [2] https://support.apple.com/en-us/HT204104 https://support.apple.com/en-us/HT204104

egwor 5y ago
Yeah, we had a sensible discussion about this in the store. I was calm and respectful but firm. I explained that since I had literally walked through some water, and it had never gone remotely deep or been in for a long time (10-15 seconds?) that it seems entirely reasonable that it should have been fine. I explained that this was sold as waterproof and that anyone reasonable would have expected it to be waterproof for two years. They thought that maybe a scratch had damaged the seal, but they couldn’t see any damage. My phone was in good condition. I think I was definitely lucky yeah!

kylehotchkiss 5y ago

I had no idea AppleCare in different countries attempts to get you a phone that matches your origin country. I got a replacement iPhone via AppleCare outside of USA thinking until now that my model was specific to the country I’m staying in, but remarkably it’s an iPhone for Canadian market! Not USA but Canada is close enough for me.