4 ms·

Do you really think that this sort of 'basic tricks' is something that didn't occur to the thousands of managers, moderators and engineers working on this?

• ltbarcly3 6y ago
  Have you ever had a job? Its quite common for companies to store all of their data in excel files on a share drive with no backups. Why would companies do that when there are so many better ideas? The letter makes it clear that these contractors have basically no interaction with FB proper, and are treated as disposable. Is that the sort of environment that leads to tools improved in creative ways just to make it less painful to work there?
• mschuster91 6y ago
  Front line moderators are seen, treated and paid like expendable cannon fodder. No one cares about them, because if they drop out there's a steady stream of replacements for them. It's similar to Amazon's warehouse pickers, callcenter agents and farm laborers. The less skills your job requires the more abuse employers can get away with.
  • ltbarcly3 6y ago
    I would add that Amazon is extremely innovative in ways to make warehouse employees more productive. They are physically limited in how any employees they can fit into a warehouse, and what geographic region those employees are hired from, so they have to make sure these employees are productive because they can't just hire twice as many to get through peaks if they aren't productive enough. At the same time, these employees are treated poorly and are peeing in bottles while standing at their station because Amazon didn't account for the physical need to urinate. Facebook has none of these restrictions, and these employees don't even work for Amazon, and they are behaving the way you would expect a company to behave with these incentives.
    • luckylion 6y ago
      > At the same time, these employees are treated poorly and are peeing in bottles while standing at their station because Amazon didn't account for the physical need to urinate. Isn't it more likely that they did, but some highly paid employee or consultant said "you know what, just let them wear diapers or pee in bottles" and Bezos applauded such a brave and innovative approach?
    • ltbarcly3 6y ago
      It's really surprising to me that people are modding parent down to oblivion. If you are going to vote it down, could you reply and say why? I'm legitimately curious.
• ceejayoz 6y ago
  Occur to? Sure. Actively push to get on the roadmap and implemented, when the moderators are in another state employed via a third party contractor with no direct contact to said managers/engineers? Less likely.