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Its changing slowly. A lot of my clients are happy to host Overseas these days since the prices are a LOT more competitive (my preference being Atum in Canada).

by boyter 15y ago

Its changing slowly. A lot of my clients are happy to host Overseas these days since the prices are a LOT more competitive (my preference being Atum in Canada). It was certainly true 5-10 years ago, and may still be true for older people, but my experience has been that you get better support overseas now anyway. The biggest issue for me has been that scheduled downtimes are usually in the middle of my day, but you can work around that.

dools 15y ago
In my experience the lag time to the US is a huge factor in overseas hosting. Otherwise I'd just have everything setup overseas because Telstra has the entire industry by the nuts in terms of data costs (bring on the NBN!)
- elithrar 15y ago
  > In my experience the lag time to the US is a huge factor in overseas hosting. Otherwise I'd just have everything setup overseas because Telstra has the entire industry by the nuts in terms of data costs (bring on the NBN!) It's not Telstra. There's plenty of non-Telstra international transit, and enough (but not plenty) of non-Telstra domestic transit. The problem is that to run a hosting business in Australia, you don't get huge benefits from scale, and you're having to maintain a high staff member-to-customer ratio. Customers have a lot of protection (a good thing) through Fair Trading, and it seems that (from my experiences working in the industry) Australian users have a higher expectation of customer service. Plus, there's also just the time-zone thing. Calling up mid-afternoon in Australia puts you at late-night in the US.