Not currently, our users are pretty awesome, on the whole, we're really lucky in that respect. I actually haven't gotten much feedback from those who've contact

Not currently, our users are pretty awesome, on the whole, we're really lucky in that respect. I actually haven't gotten much feedback from those who've contacted us (I've been following up to get more detail about their OS, Market version, etc - in case there's a common thread that I could post along with the issue reports), but I think once they get their refund, they go on their way... The real problem are the users that never contact us about it and just leave negative reviews...it's super common for users to leave angry reviews, but never contact you to give you a chance to fix it and there's no way to tie a review to a customer, I guess I could contact every "Ashley" that attempted a purchase in the last week... What's also really odd is that I'm not hearing back from anyone that I pre-emptively refunded. We do have to pay transaction fees for refunds, not sure how/if/whether Google will do anything about this. Likely the large number of refunds will bot-flag us as a "bad app." Oy.