4 ms·

That's great feedback - your sentiment regarding Google's apathy seems to be evident in all the bug reports, as was a big red flag to me like I mentioned in my

That's great feedback - your sentiment regarding Google's apathy seems to be evident in all the bug reports, as was a big red flag to me like I mentioned in my post. Are you losing users, or do users understand after they contact you? Just curious if you're bleeding customers because of Google's problems. At some point, if Google doesn't fix this, I assume this is going to make you rollback your in-app purchases.

jen_h 15y ago
Not currently, our users are pretty awesome, on the whole, we're really lucky in that respect. I actually haven't gotten much feedback from those who've contacted us (I've been following up to get more detail about their OS, Market version, etc - in case there's a common thread that I could post along with the issue reports), but I think once they get their refund, they go on their way... The real problem are the users that never contact us about it and just leave negative reviews...it's super common for users to leave angry reviews, but never contact you to give you a chance to fix it and there's no way to tie a review to a customer, I guess I could contact every "Ashley" that attempted a purchase in the last week... What's also really odd is that I'm not hearing back from anyone that I pre-emptively refunded. We do have to pay transaction fees for refunds, not sure how/if/whether Google will do anything about this. Likely the large number of refunds will bot-flag us as a "bad app." Oy.
- psychotik 15y ago
  I wrote @timbray to get attention on those bugs - maybe you can too?
  - jen_h 15y ago
    Will try it, but he hasn't responded to other queries from folks on Twitter about very important things re:Android developers, but I guess it's worth a try. Just had to refund a bunch more today. Thanks for the tip!
    - psychotik 15y ago
      I think I have a hack that'll save you commission on refund. Follow/DM me on Twitter and I can share.

jen_h 15y ago

Not currently, our users are pretty awesome, on the whole, we're really lucky in that respect. I actually haven't gotten much feedback from those who've contacted us (I've been following up to get more detail about their OS, Market version, etc - in case there's a common thread that I could post along with the issue reports), but I think once they get their refund, they go on their way... The real problem are the users that never contact us about it and just leave negative reviews...it's super common for users to leave angry reviews, but never contact you to give you a chance to fix it and there's no way to tie a review to a customer, I guess I could contact every "Ashley" that attempted a purchase in the last week... What's also really odd is that I'm not hearing back from anyone that I pre-emptively refunded. We do have to pay transaction fees for refunds, not sure how/if/whether Google will do anything about this. Likely the large number of refunds will bot-flag us as a "bad app." Oy.

psychotik 15y ago
I wrote @timbray to get attention on those bugs - maybe you can too?
- jen_h 15y ago
  Will try it, but he hasn't responded to other queries from folks on Twitter about very important things re:Android developers, but I guess it's worth a try. Just had to refund a bunch more today. Thanks for the tip!
  - psychotik 15y ago
    I think I have a hack that'll save you commission on refund. Follow/DM me on Twitter and I can share.