3 ms·
Every time I get reminded about speed testing, I check my connection, and every time, I'm getting far less than I'm paying for. Then I have to go on a modem-reb
by TheRealDunkirk 6y ago
Every time I get reminded about speed testing, I check my connection, and every time, I'm getting far less than I'm paying for. Then I have to go on a modem-reboot phone-tag game with support to get it corrected. I have gigabit service with Comcast, I'm testing at 50 Mbps, and I just don't have the energy this morning to fight them about it again. Thanks for reminding me.
- neogodless 6y agoI'm lucky enough to have both Comcast and Verizon FiOS available. The latter offers 200/200 Mbps service for $40/month, and I typically get 300/320 whenever I test (speedtest.net). Presumably the issue is "on your end" each time, until you go through the steps they make you go through, and then it mysteriously resolves just before your support call ends, without them taking responsibility? https://imgur.com/a/Ghtv1II https://imgur.com/a/Ghtv1II
- stevenicr 6y agoHave similar experiences - it amazes me how the (assuming India) call center folks are trained to be so good at seeing the diagnosed problem, hitting keys to re-provision thier equipment.. while pushing 'unknown blame on your owned equipment, we can't peer into your modem' - um it's a moto docsis 3 compliant, do I need to get in touch with.. oh check your speed now.. it's getting faster magically. 'The latter offers 200/200 Mbps service for $40/month' - wish that was here. Paying about $40 per month or 25MB and getting 15-19 the past two weeks - using comcast's speed test portal.