I think it's equally important in those situations to get at why the user wants to do that and coming up with a solution to their problem in your framework. One

I think it's equally important in those situations to get at why the user wants to do that and coming up with a solution to their problem in your framework. One thing I've learned after years of supporting users is that they often ask for something because "that's how they've always done it," but if you find out what problem that they are trying to solve, you can come to reasonable solution for both parties without having to implement whatever "feature" it is that they are asking for.