The problem is that IT gets inundated with tons of requests and everyone thinks their problem is more important than someone else's. The moment you start queuin

The problem is that IT gets inundated with tons of requests and everyone thinks their problem is more important than someone else's. The moment you start queuing up requests and trying to apply some order to the chaos is the moment IT's bad reputation develops. It's a thankless position for sure. The article doesn't offer a solution, but points out what we already know. Even though the "cloud" is to supposed to eliminate the need for a big internal IT department, you still need someone to support your cloud environment, which takes you back to square one.