I don't understand what was so bad about the announcement. They made a mistake, they took steps to fix it. That's what the announcement said, and that's all it

I don't understand what was so bad about the announcement. They made a mistake, they took steps to fix it. That's what the announcement said, and that's all it needed to say. I don't expect companies to come groveling to me, begging for my forgiveness for making a mistake with the service they're offering me for free.