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I don't think there's anything wrong with the message from Arash. They made a fix in 5 minutes and clearly say how they will be working to prevent this in the f

I don't think there's anything wrong with the message from Arash. They made a fix in 5 minutes and clearly say how they will be working to prevent this in the future. I think the best way to handle such thing is to be honest about it as they did. They also don't give an example of what might be a better way. It's easy to say things are wrong. And I'm not sure if their data is an indication of anything. Ok people react with anxiety (or the analysis of their comments suggests this). But wouldn't you suspect that people don't react happy if their data could've been stolen? You should measure if people would trust dropbox again in the long run.

ojilles 15y ago
Also, let's keep things in perspective. It took Sony days/weeks (?) to admit the problems with their network. This is a) honest and b) reasonably timely. Wether or not one agrees or disagrees with the actual technical setup of Dropbox is a separate question altogether.
mtogo 15y ago
The problem is that the message doesn't make anyone feel better. They apologized for the problem, but i still wonder if Dropbox fails open. If their login servers go down for a few minutes or get DoSed, can anyone access my account? That doesn't leave a warm fuzzy feeling for storing my important personal information with Dropbox. It also makes me wonder; why didn't they clarify what the problem was? Are they hiding a big vulnerability?