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> Surface Laptop consistently hold the highest customer satisfaction rating in its class I'm amazed that driver troubles chase Microsoft even on their own desi

> Surface Laptop consistently hold the highest customer satisfaction rating in its class I'm amazed that driver troubles chase Microsoft even on their own designed hardware. https://www.google.com/search?q=surface+laptop+bricked https://www.google.com/search?q=surface+laptop+bricked The last surface book bricking was borderline tragicomedic. Microsoft has managed to brick on record: Surface 1 Book 2 Pro 3 Pro 6

tedsanders 6y ago
In addition, the Surface Pro 2 had a firmware issue for months after launch that caused it to get very hot, potentially damaging the battery. I was a very unsatisfied customer, personally.
kpozin 6y ago
On my Surface Pro 7: * The Win10 "Night light" feature became unavailable about half a year after I bought the device. Had to go back to using f.lux. (Meanwhile, on my 2012 ThinkPad with an old NVS5400M graphics card, Night light works just fine.) * The front camera would regularly get stuck in a bad state, with the light and IR illuminator turned on but camera unavailable, until a reboot. A recent driver update seems to have mitigated the bug; now the camera just reports an error until I reboot, but at least the lights don't stay on. * There's no S3 Standby state. Either the computer stays on in "Connected S0", with sounds playing, radios on, snagging my Bluetooth headphones' connection, or I can put it into Hibernate, burning through 16 GB of the SSD's TBW every time.
Lorin 6y ago
Kept good care of my Surface Pro 6 - wireless/bt chip got damaged somehow and now it won't even recognize it has those capabilities most of the time. Otherwise was a fantastic experience.
Zee2 6y ago
My Surface Laptop 3 has been absolutely flawless and has been the most positive laptop experience of any laptop device I've ever owned. Build quality, software, battery, performance, everything, truly fantastic for me. Just as a counter-anecdote.

tedsanders 6y ago

In addition, the Surface Pro 2 had a firmware issue for months after launch that caused it to get very hot, potentially damaging the battery. I was a very unsatisfied customer, personally.

kpozin 6y ago

On my Surface Pro 7: * The Win10 "Night light" feature became unavailable about half a year after I bought the device. Had to go back to using f.lux. (Meanwhile, on my 2012 ThinkPad with an old NVS5400M graphics card, Night light works just fine.) * The front camera would regularly get stuck in a bad state, with the light and IR illuminator turned on but camera unavailable, until a reboot. A recent driver update seems to have mitigated the bug; now the camera just reports an error until I reboot, but at least the lights don't stay on. * There's no S3 Standby state. Either the computer stays on in "Connected S0", with sounds playing, radios on, snagging my Bluetooth headphones' connection, or I can put it into Hibernate, burning through 16 GB of the SSD's TBW every time.

Lorin 6y ago

Kept good care of my Surface Pro 6 - wireless/bt chip got damaged somehow and now it won't even recognize it has those capabilities most of the time. Otherwise was a fantastic experience.

Zee2 6y ago

My Surface Laptop 3 has been absolutely flawless and has been the most positive laptop experience of any laptop device I've ever owned. Build quality, software, battery, performance, everything, truly fantastic for me. Just as a counter-anecdote.