There should be a difference between the "official Facebook of X" and the "official site of X". Billy Bob and Aunty Jane should be free to communicate to the wo

There should be a difference between the "official Facebook of X" and the "official site of X". Billy Bob and Aunty Jane should be free to communicate to the world via Twitter, but the government, IRS, emergency services, etc. better avoid the level of indirection. Provided they care, of course.