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I had the same, they wanted me to pay the rest of the year (after 2 or 3 years?). Problem is, that is against Dutch law, after an initial year, one is only allo
by teekert 6y ago
I had the same, they wanted me to pay the rest of the year (after 2 or 3 years?). Problem is, that is against Dutch law, after an initial year, one is only allowed to prolong a contract by 1 month at a time. I reminded the person on the phone (who only spoke English, so imagine what happens when you are not as fluent in it as I) that they broke Dutch law, I told that to 3 other persons and they finally told me: Ok, we'll cancel. Finally.
Edit: I had to call them, because the website indeed only showed me these options where I had to pay the rest of the year. Email didn't help, they offered me some discount for the rest of the year. Very strange as a Dutch person, it has become so normal to not worry about this (I really like this law, a nice example of citizens before companies.)
- nolok 6y agoDid you report it to the Dutch agency in charge of enforcing it ? Eg in France it's the DGCCRF (we love our acronyms).
- teekert 6y agoAh, good tip, I see we have the ACM: [0]. I sent it in. [0] https://www.acm.nl/nl/contact/tips-en-meldingen/tip-ons https://www.acm.nl/nl/contact/tips-en-meldingen/tip-ons