The issue is that it's not clear to consumers that the contract has a cancellation fee. See this screenshot, which alludes to a cancellation fee but doesn't exp

The issue is that it's not clear to consumers that the contract has a cancellation fee. See this screenshot, which alludes to a cancellation fee but doesn't explicitly say how large it is until you click into the fine print: https://i.imgur.com/5xTA7eC.png https://i.imgur.com/5xTA7eC.png Maybe businesses are savvy enough to read the fine print, but I think many normal consumers don't understand that there is a fee to cancel, given that it is not prominently shown. You can't just bury meaningful parts of a contract into terms and conditions.