> Is this really a cancellation fee Their own site literally calls it a cancellation fee in the linked screenshot. People in the comments here are giving them

> Is this really a cancellation fee Their own site literally calls it a cancellation fee in the linked screenshot. People in the comments here are giving them the benefit of the doubt on everything else, so give their UX designers some credit that they labeled their own fee correctly. ---- But this is kind of a pedantic argument though. One of the big practical issues I see here (aside from whether or not people know they're signing up for a yearly commitment) is that Adobe wants to have its cake and eat it too on what an early cancellation means. Typically if you buy a year's worth of service for something, you will get access to the service until your payment period runs out. At least in my experience. If you buy a year's worth of Amazon Prime and cancel early, you'll still have access until that year ends. With Adobe, that's not the case. You pay an early cancellation fee (50% of each remaining month), and you still immediately lose access as soon as you cancel. Which is pretty crappy deceptive customer service. It's pretty clear that what they want is for customers to not cancel out of sunk cost fallacy because the user is scared to "waste" the extra fee. And then they're hoping that by the end of the year the user will forget to cancel again. Compare that with a company like Amazon, which (despite its many faults aggressively pushing Prime) will even refund you your Amazon Prime subscription if you cancel before you use any of its benefits or order anything from the site. And I don't think that's exceptional, a lot of companies have much better cancellation policies than what Adobe offers. You don't have to go to bat for them, the CC subscription terms are unusually bad for a tech service subscription.