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Is it really that clear? https://imgur.com/a/yQFQRKF https://imgur.com/a/yQFQRKF Right before hitting 'place order' there's a link to a pop-up modal with the c
by sherry-sherry 6y ago
Is it really that clear? https://imgur.com/a/yQFQRKF https://imgur.com/a/yQFQRKF
Right before hitting 'place order' there's a link to a pop-up modal with the cancellation terms.
> "Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."
At no point is the total amount (aka, your contract obligation) displayed, just the monthly amount. I think it's deceptive, at best.
- greggman3 6y agoI see the total amount here https://imgur.com/uUqd9ZY https://imgur.com/uUqd9ZY
- sherry-sherry 6y agoNo, the total amount (your contractual obligation) in your screenshot would be $635.88 + taxes.
- Meph504 6y agohttps://i.imgur.com/CZSCvw8.png https://i.imgur.com/CZSCvw8.png If you click the options you can see the prices. This is a common practice, I feel like there are people are really trying to make this a bigger deal than it is.
- sherry-sherry 6y agoThat's a different deal where you pay once upfront. A user shouldn't have to open a different deal to see how they'll pay for something else. Either way, that still doesn't tell you explicitly what the cancellation fee would be. In Australia there is a thing called a 'Critical Information Summary' required for phone/internet plans. This is an sample of one from an old plan with similar terms to Adobe's (monthly payment, 12 month contract): https://imgur.com/a/bBVuip2 https://imgur.com/a/bBVuip2 . It states how much it'll cost if you stay for 12/24 months. It also states the maximum that'll you'll have to pay to cancel, and how the cancel fee decreases as you go. This isn't hard... they could put it upfront, but they don't and it only benefits Adobe. Also, you might want to check those prices in the screenshot you linked, none match the price you would actually pay over 12 months, or the minimum cancel fee.
- chillfox 6y agoWould be nice if it was required for all subscription services and not just phone/internet.
- michaelmrose 6y agoYou mean its common for the description of the item on the product page to be different from the description in the cart in hopes most don't read, don't cancel, and don't complain?
- chillfox 6y agoThat is not the total amount in dollars.