I wouldn't give the organisation too much credit. It might be that they are modernising and friendlier now, but from memory, they were very much forced into the

I wouldn't give the organisation too much credit. It might be that they are modernising and friendlier now, but from memory, they were very much forced into the start of the process of opening up in the early 2000s. Before, it pretty much had a monopoly on the data which had been collected at the taxpayers expense, and was effectively run as a private company which, among other things, sold products using this data to taxpayers at a profit.