I think there's a fair amount of information accessible through the website that would also be annoying to access over the phone. For one, I don't have any ide

I think there's a fair amount of information accessible through the website that would also be annoying to access over the phone. For one, I don't have any idea what my prescription numbers are. I would suspect that's true of the majority of people. You also have no way of knowing how many refills you have left, which could be annoying if you have several medications. My pharmacy also has a lot of options for mail delivery that are annoying to deal with by phone. The plaintiff also mentioned privacy as one of the aspects he loses on when he goes in person. The phone solves that, but only if you're in a private place. I can order a refill from the app on my phone or their website basically anywhere, and no one around me knows.