And it's not like a top down plan is the key. Having all the people in the company feel interested in and empowered to fix problems they see is the key to a su

And it's not like a top down plan is the key. Having all the people in the company feel interested in and empowered to fix problems they see is the key to a successful organization these day. A genuine commitment to "people are valuable" is key to getting people's interest in fixing problems.