It's easier to understand if you're aware of their business model. They have a generous free plan, but if you're building a serious website and need tech suppor

It's easier to understand if you're aware of their business model. They have a generous free plan, but if you're building a serious website and need tech support you'd be willing to pay $20/month or more. That's a fair trade. This is similar to the generous free/introductory tiers on other cloud providers.