Everyone is wanting to take on Twilio. Last September, Microsoft first announced their Communication Cloud. A huge focus at Twilio now is moving upstream to t

Everyone is wanting to take on Twilio. Last September, Microsoft first announced their Communication Cloud. A huge focus at Twilio now is moving upstream to the Call Center, where Nuance is a significant player. So Microsoft picking up Nuance makes sense. It’s clear Microsoft sees communication services as a strategic core part of their business. (Even at the consumer / gamer level with the rumored Discord acquisition talks) https://techcrunch.com/2020/09/22/microsoft-challenges-twilio-with-the-launch-of-azure-communication-services/amp/ https://techcrunch.com/2020/09/22/microsoft-challenges-twili...