3 ms·
>What’s the angle here? As someone who works professionally in this space, I can say that most commenters thus far have completely missed it. The angle here i
by DebtDeflation 6y ago
>What’s the angle here?
As someone who works professionally in this space, I can say that most commenters thus far have completely missed it. The angle here is Conversational AI in the Enterprise Call Center market. This is a market worth hundreds of billions of dollars annually. This announcement is almost certainly a reaction to the partnership between Genesys and Google to create Google Cloud Contact Center AI. I know a lot of people hate customer service chatbots, doesn't matter, companies are spending a fortune on them to replace agents and Microsoft/Google/Amazon want a slice of that pie.
- AndyMcConachie 6y agoYour reply intrigued me. I worked with Nuance about 20 years ago, around the time VoiceXML was being created. I was writing code in a language that was one of the precursors of VoiceXML, and then for a while I was writing code that generated VoiceXML for telehony user interfaces and that depended on Nuance. I even wrote a VoiceXML interface to Zork that used Nuance. The user could say stuff like, 'Go east', 'use axe', etc. It was pretty silly but you could play original Zork via the telephone :) 20 years ago people were talking about the big money in voice recognition being in enterprise call centers. And so it's interesting to me that this is still the big market force.
- fzzzy 6y agoPlaying Zork with voice sounds really fun. Back a few years ago when conversational ai was the hot thing to invest in I wondered if text adventures had a chance of coming back because of it. Probably too geeky still.