"Working with" feels like a loaded phrase. Someone created that ticket requesting that data 14 minutes ago, and the ticket has yet to even be assigned to anyone

"Working with" feels like a loaded phrase. Someone created that ticket requesting that data 14 minutes ago, and the ticket has yet to even be assigned to anyone (at the time of my post). I'm not sure how you can conflate this project's lack of a response to a request as "already working with".