> Which is why you should treat the banks and credit cards legally but extremely selfishly I'm doing this with Amex now, ever since one of their customer servi

> Which is why you should treat the banks and credit cards legally but extremely selfishly I'm doing this with Amex now, ever since one of their customer service reps gave me wrong information about a benefit, I relied on it (it was multiple transactions totalling $300), and Amex (after much investigation) closed the issue by citing their terms and conditions and not having my back, despite customer service saying that they'll always make good on the promise since chats are logged. I used to be a huge fan of Amex and their customer service, but they treat customers like numbers all the same, like every other large financial organization.