Author here. I loved "The Goal" even more than the Unicorn Project. Use the Theory of Constraints to identify your bottleneck and then limit WIP at the bottlene

Author here. I loved "The Goal" even more than the Unicorn Project. Use the Theory of Constraints to identify your bottleneck and then limit WIP at the bottleneck or elevate it. By hiring, optimizing... You are right though: go read The Goal everyone!