4 ms·

I have a lot of sympathy for the dev, but it also seems really naive to expect something different from a company trying to operate a service at scale. Simples

I have a lot of sympathy for the dev, but it also seems really naive to expect something different from a company trying to operate a service at scale. Simplest example, if Google allowed this benign thing, how do they protect from opening the floodgates to scams being run on their platform under the guise of donation pages etc? Basically if you are relying on a broad policy, any one-off exceptions are either very costly in validation or they undermine the policy.

ocdtrekkie 6y ago
Scale is not a justification, it's an excuse for bad behavior. We should punish companies whose focus on scale hurts individuals.
- xyzelement 6y ago
  Okay sure. I am just saying there's a big difference between "Google's policies are unfair across the board" (which I guess is the statement you'd advocate for) and "I am surprised that a multinational company didn't default to letting me break its policies" (the author's take) which is naive or disingenuous.
- throw14082020 6y ago
  I seem to think his sentence reads better without "at scale". > it also seems really naive to expect something different. is enough
  - xyzelement 6y ago
    You are wrong, at least versus my intended meaning. If I am dealing with a small company and my business is a decent size chunk of theirs, then I would ABSOLUTELY expect them to cater to me. For example, I expect a ton of flexibility out of my real estate agent or the SaaA startup my company uses. I don't expect the same out of a company serving billions of people.
    - throw14082020 6y ago
      Try not to start sentences with "you are wrong", it's quite hostile. What I said can't actually be correct or wrong, they were just my thoughts. I actually expect good customer service (in OPs case) from a company regardless of size. Amazon operates "at scale", and yet their customer support is quite good (wait times was 1 second for me yesterday), and accessing the support page was super easy. This is not true for ebay. I've also had mixed quality from real estate agents in the past, some very good, and some very very bad. Why do you lower/ change your expectations depending on the company? My expectations are based on what I pay. Finally, flexibility is not relevant. I don't expect flexibility from everyone, I expect quality. In some products, that might translate to flexibility.

ocdtrekkie 6y ago

Scale is not a justification, it's an excuse for bad behavior. We should punish companies whose focus on scale hurts individuals.

xyzelement 6y ago
Okay sure. I am just saying there's a big difference between "Google's policies are unfair across the board" (which I guess is the statement you'd advocate for) and "I am surprised that a multinational company didn't default to letting me break its policies" (the author's take) which is naive or disingenuous.
throw14082020 6y ago
I seem to think his sentence reads better without "at scale". > it also seems really naive to expect something different. is enough
- xyzelement 6y ago
  You are wrong, at least versus my intended meaning. If I am dealing with a small company and my business is a decent size chunk of theirs, then I would ABSOLUTELY expect them to cater to me. For example, I expect a ton of flexibility out of my real estate agent or the SaaA startup my company uses. I don't expect the same out of a company serving billions of people.
  - throw14082020 6y ago
    Try not to start sentences with "you are wrong", it's quite hostile. What I said can't actually be correct or wrong, they were just my thoughts. I actually expect good customer service (in OPs case) from a company regardless of size. Amazon operates "at scale", and yet their customer support is quite good (wait times was 1 second for me yesterday), and accessing the support page was super easy. This is not true for ebay. I've also had mixed quality from real estate agents in the past, some very good, and some very very bad. Why do you lower/ change your expectations depending on the company? My expectations are based on what I pay. Finally, flexibility is not relevant. I don't expect flexibility from everyone, I expect quality. In some products, that might translate to flexibility.