The aviation industry could teach tech a thing or two about safety and quality. Note that a safe flight is not one where the aircraft happens to land in one pie

The aviation industry could teach tech a thing or two about safety and quality. Note that a safe flight is not one where the aircraft happens to land in one piece with all hands alive; things that are out of spec, mysterious, and curious are treated as serious problems, because they are the building blocks of an accident chain that will ultimately lead to disaster (also note the influence of other “links” in the chain, e.g. the effect of the pandemic shutdown on the pilot’s thinking and the upgrade itself). That approach is a lesson...and then the software guys turn up to fix their bug report: upgrade programmers adapted a piece of software, which changed the title of any adult female from Miss to Ms automatically Note this didn’t help the flight in question, because their data had already been added in advance of the fix (due to online check in). It’s interesting that the issue was known about in advance of the incident flight, but perhaps not the significance if it happened en masse. On the face of it this just doesn’t sound like a fix that addresses the root cause. There are clearly internationalisation issues at play, along with entity design issues, and UI issues. So the issue lurks in the system, ready to form part of some future accident chain; the report is a page too short.