4 ms·
Which ones (honest question)? I know gathering data with questionnaires. But asking people is a hard problem. "Do you want a faster browser", "do you want more
by kenniskrag 6y ago
Which ones (honest question)? I know gathering data with questionnaires. But asking people is a hard problem. "Do you want a faster browser", "do you want more choice in the UI" will lead to a all yes result. If you ask open questions you need much more time to answer the questionnaire and much more time to interpret the data.
- falcolas 6y agoSit down with a user and watch how they use your product. This is a well known method for seeing how the product is being used, and what causes friction. No interpretation of user input required.
- Vinnl 6y agoMozilla does do that. It looks like that too doesn't seem to give them reason to preserve compact mode. (Though to be fair, UX research like that does indeed highlight what causes friction, not necessarily how many people are strongly attached to features like compact mode.)
- arkitaip 6y agoField studies and usability testing are some techniques that can be used when you want to discover novel needs and not just minmax existing implementations. Shit is hard because it takes tons of work and you have to have the organizational maturity to accept difficult changes.
- rockdoe 6y agoIf we do a field test of browser usage, do we expect the result to leave anything standing that allows typical power user workflows such as HN readers to work?
- arkitaip 6y agoSure, "just" target power users in your tests and have hypotheses at the right level of abstraction.
- rockdoe 6y agoYeah, but how do you assign a weighting here if you don't have the telemetry? Maybe Firefox usage is really like 25% power users, but most of those disable Telemetry, causing the priorities to be all screwed up (See the ALSA example!).
- fsflover 6y agoQuestionnaires?