This isn't apologism, but at least Apple provided a way for customers to fix this and a plethora of other issues without strictly needing an AASP. We frequentl

This isn't apologism, but at least Apple provided a way for customers to fix this and a plethora of other issues without strictly needing an AASP. We frequently have to revive T2 Macs whose batteries won't charge, and the only way to do that in the not too distant past was to ship it off for a logic board replacement. Telling customers they can fix things themselves means the 10% of people who want to on their own now can, but it's already negated a turnaround of 1-3 months for Apple repairs sent to facilities that are being impacted by covid-19. It's safe to suspect myriad causes.