Great notes on usability testing. Also one my favorite research methods (second to just open interviews, I love broad open discussions). We're always open to n

Great notes on usability testing. Also one my favorite research methods (second to just open interviews, I love broad open discussions). We're always open to new resources if you have any to recommend (but we read through a lot and picked a few we thought were most useful). We'll take a look at some of the issues you mentioned.