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I don't know what qualifies as "amazing company" in your eyes (they're certainly cheap for what you get), but my experience was certainly very bad: I rented a
by bscphil 6y ago
I don't know what qualifies as "amazing company" in your eyes (they're certainly cheap for what you get), but my experience was certainly very bad:
I rented a VPS from them experimentally for a month, then left to go on vacation thinking I had cancelled it, but I had not. They left it running for another month that I hadn't paid for, and then sent the bill for the extra month to collections, so that's presumably affecting my credit score now.
Sending a bill for a recurring service to collections rather than just canceling the service is trash-tier company behavior, IMO. I strongly recommend against using Hetzner.
- napsterbr 6y agoI can see why that's a bad experience for you, but IMO Hetzner did the right thing here. What if I forget to pay my AWS bill for a week and, because of that, all my resources get deleted? IIRC AWS will inactivate your account after 3 months without payment, so the same thing would've happened there. 3 months is a nice trade off between "forgot to pay my bills" and "no longer use the service". ETA: for sure it sucks they sent the bill to collection. Uncalled for, they could've attempted to settle directly with you first.
- 0xbkt 6y agoAgreed. Hetzner is very strict about not leaving a penny of theirs wasted/delayed without compensation. I know a couple friends here in Turkey who were contacted by a local collection agency for late settlement and were brought up with legal proceeding if they're not settling it soon. Aware of this, I started to never ever /forget/ about paying any of my bills on time.
- aksss 6y agoI think that’s what the process is training all of us to do, right?
- tibu 6y agoYou had a contract with them. Just by simply not paying the fee does not mean canceling the contract usually. Which I am grateful.