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Perhaps I hold an unpopular or uncharitable opinion but I'm in favor of this. I recently had a horrendous experience with Uber when returning to SFO. Usually a
by tschwimmer 6y ago
Perhaps I hold an unpopular or uncharitable opinion but I'm in favor of this. I recently had a horrendous experience with Uber when returning to SFO. Usually a ride from the airport to my home is in the neighborhood of $40. I requested a ride at that estimated price. After a minute or two of waiting, I was presented with a modal that said a driver was willing to take me home for $80. I rejected it, figuring that it was a probably a fluke or an outlier. However, the moment I dismissed the prompt the app flashed another one with a similar offer. I ended up having to constantly dismiss those prompts for over 30 minutes in order to eventually get a ride. In addition to being a miserable user experience, it seems like setting prices allows drivers the option to discriminate as to where they want to take rides, bringing us back to the level of service of taxis where it was common for drivers to refuse rides based on destination.
I'm sympathetic to the situation that drivers are in. It's an extremely difficult and often unrewarding job. But the way driver price setting has been implemented so far feels like a big step backwards, at least in terms of rider experience.
- gamblor956 6y agoI've never been refused by a taxi at the airport. Generally, in CA, a taxi that refuses to drive a passenger from the airport is violating the terms of their airport medallion/license and will be removed from the lineup if the airport taxi office receives complaints.
- jsilence 6y agoBut isn't this the invisible hand of the market?
- gamblor956 6y agoNo, it's the visible hand of regulation. The airports set the requirements that taxis receiving medallions to pick up passengers from their terminals may not reject passengers based on destination. The flipside is that trips originating from the airport are subject to fixed minimum charges (or fixed mileage rates) that taxis wouldn't get for pickups from other locations.