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Apple is assuming all supported repairs and replacements are being performed by an AASP, where external troubleshooting is the norm. Perhaps someone could tell
by washadjeffmad 6y ago
Apple is assuming all supported repairs and replacements are being performed by an AASP, where external troubleshooting is the norm.
Perhaps someone could tell us what the order would look like in GSX?
- EricE 6y ago>Apple is assuming all supported repairs and replacements are being performed by an AASP, where external troubleshooting is the norm. If that were the case they wouldn't have published the technote publicly using software they also freely make available (Apple Configurator). Having more than one Mac is hardly something novel, and even if you don't have a second of your own how many Mac owners don't know someone with a Mac they could borrow for 10 minutes to do the pairing? Would it be nice if the firmware for the Mac Pro could do this without needing a second computer? Sure. Is it a hardship warranting this level of scrutiny? Seems a bit overblown to me.
- washadjeffmad 6y agoThis isn't apologism, but at least Apple provided a way for customers to fix this and a plethora of other issues without strictly needing an AASP. We frequently have to revive T2 Macs whose batteries won't charge, and the only way to do that in the not too distant past was to ship it off for a logic board replacement. Telling customers they can fix things themselves means the 10% of people who want to on their own now can, but it's already negated a turnaround of 1-3 months for Apple repairs sent to facilities that are being impacted by covid-19. It's safe to suspect myriad causes.