> I disagree: given that nothing changed, I don't think any details need to be provided. You sound like a typical enterprise customer. "The whole system stoppe

> I disagree: given that nothing changed, I don't think any details need to be provided. You sound like a typical enterprise customer. "The whole system stopped working!!!!" "What did you change?" "Nothing!!!" "Are you sure?" "Yes!!!" .. searching around, looking into logs, and so on .. "Could it be that someone did x? The logs say x has happened and had to be done manually." "Oh yes. x was done by me." But, obviously, nothing has changed.