Chris Anderson (Wired editor) in his book "Free" had one strategy - to never write any feedback down on paper. By never writing it down, you only remember the t

Chris Anderson (Wired editor) in his book "Free" had one strategy - to never write any feedback down on paper. By never writing it down, you only remember the things that get repeated by your customers frequently, and you just forget everything else. It's kind of like a high pass filter for feedback, with a very cheap implementation cost ;) Obviously this tip won't suit everyone all of the time so don't flame me. I thought it was an interesting idea though. It's a really good book, btw; some good advice and stories if you are building freemium web apps.