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> The real problem here is Uber/Lyft not accounting for this in their app No. The real problem is that a person with a disability was denied service in violati
by paulcole 6y ago
> The real problem here is Uber/Lyft not accounting for this in their app
No. The real problem is that a person with a disability was denied service in violation of the ADA.
There's no setting in the app that prevents a driver from saying (as they should), "Get in."
- spuz 6y agoExactly. As the article says: > In 2014, The National Federation of the Blind in the US sued the ride-sharing app over guide-dog regulations. > The case was settled in 2017 when Uber agreed to ensure its drivers knew they were legally obliged to provide service to people with guide dogs. So Uber have clearly failed to train their drivers to treat disabled passengers in the right way. There are definitely lots of problems that could be solved with a better UI but this isn't one of them.