I'm not saying the company is necessarily at fault. What I am saying is that I deal with the company not the individual (especially in this case as that is lit

I'm not saying the company is necessarily at fault. What I am saying is that I deal with the company not the individual (especially in this case as that is literally Uber's entire business). If an Uber drive assaults, injures, and robs me I expect Uber to get back to me with "We have brought this matter to the appropriate authorities please follow up with [individual] at [my local police]" rather than "That wholly independent contractor's name is [driver name]. Good luck" edit: I would also expect a good company to cover any expenses I incur from the incident as well as replace stolen property.