6 ms·

Op is saying implementing that is a minor inconvenience for Uber. If they wanted you to be able to tell the driver, it would take them a couple of weeks.

sorokod 6y ago
Yup
jedberg 6y ago
I'd say OP is wrong. The Uber UX is localized into many languages. It probably takes them quite an effort to make any UI change, especially ones that require localization. Also, the change I'm proposing changes the fee structure as well. I'm sure they do deep analysis any time they change the fee structure. It would probably take a ton of effort to add what I suggest. I think they should do it, but it probably doesn't come up often enough to be worth it.
- zachrip 6y ago
  Not every feature is launched everywhere. If they want to test out a new feature they probably pick a single market and try it out there I'd bet. > I think they should do it, but it probably doesn't come up often enough to be worth it. That's the thing, it's not worth it to the people that are not affected by these situations. To those that are, it's life changing. Which is part of the reason ADA appears to side so heavily with those with disabilities. A tiny inconvenience to a driver means a blind person can make it to work on time. The driver should of course be compensated for their time and any cleanup required should also be covered - that's a no brainer. Totally understand the fear of dogs or allergies, but people systematically abuse those situations which further reduces ease of access for those with real disabilities. Emotional support animals on planes for example - plenty of people need them but a lot of others just used it to get their animal on the plane.
- buran77 6y ago
  > quite an effort This feels like a misrepresentation of the kind of effort required. For a company of Uber's scale such an effort barely registers. And they could go live with the change in selected markets in the interest of minimizing it even further. But at the end of the day this isn't a matter of effort but of reward, and Uber probably sees none.
  - jedberg 6y ago
    > For a company of Uber's scale such an effort barely registers. You have that backwards. For a company of Uber's scale, this is a major initiative. For a small company they can just code it up and put it in the app.
    - seoaeu 6y ago
      By your definition, large companies are undergoing major initiatives constantly.
      - jedberg 6y ago
        It depends how they company is set up, but what I propose would require buy in from the finance group since it would change the revenue model, the UX group, the localization group, and probably legal for regulatory compliance.
        buran77 6y ago
        You can trust me on this one, as I've seen this process in the past in this kind of company and from the right vantage point: it stopped at "is it bringing us more revenue within the strategy we outlined for the next X years?". Uber has all the resources needed to implement this, they don't need to outsource, they don't need to commission studies, they have all they need upfront because it's the same skills and resources that make them money now. If they saw an opportunity they wouldn't have left money on the table.
        jedberg 6y ago
        Oh I'm sure it would cost them more money in the short term. It would probably improve customer satisfaction though. Or driver satisfaction. Both of which would have longer term effects on revenue. So it's a question of whether or not they optimize for those things.
fractionalhare 6y ago
I don't think any large tech company is capable of shipping a feature that quickly. Even for a feature as narrowly scoped as this, going from ideation to deployment in a few weeks seems completely unrealistic. There's just way too much involved aside from raw lines of code.
- sorokod 6y ago
  Uber app has been around for a while, blind people too.
- mcguire 6y ago
  Is Uber a tech company?
  - Ekaros 6y ago
    Uber itself might be, the business it is in certainly isn't... Which is kinda dichotomy with many modern tech companies. The platform might be such, but in the end the product they are selling very much isn't.

sorokod 6y ago

Yup

jedberg 6y ago

I'd say OP is wrong. The Uber UX is localized into many languages. It probably takes them quite an effort to make any UI change, especially ones that require localization. Also, the change I'm proposing changes the fee structure as well. I'm sure they do deep analysis any time they change the fee structure. It would probably take a ton of effort to add what I suggest. I think they should do it, but it probably doesn't come up often enough to be worth it.

zachrip 6y ago
Not every feature is launched everywhere. If they want to test out a new feature they probably pick a single market and try it out there I'd bet. > I think they should do it, but it probably doesn't come up often enough to be worth it. That's the thing, it's not worth it to the people that are not affected by these situations. To those that are, it's life changing. Which is part of the reason ADA appears to side so heavily with those with disabilities. A tiny inconvenience to a driver means a blind person can make it to work on time. The driver should of course be compensated for their time and any cleanup required should also be covered - that's a no brainer. Totally understand the fear of dogs or allergies, but people systematically abuse those situations which further reduces ease of access for those with real disabilities. Emotional support animals on planes for example - plenty of people need them but a lot of others just used it to get their animal on the plane.
buran77 6y ago
> quite an effort This feels like a misrepresentation of the kind of effort required. For a company of Uber's scale such an effort barely registers. And they could go live with the change in selected markets in the interest of minimizing it even further. But at the end of the day this isn't a matter of effort but of reward, and Uber probably sees none.
- jedberg 6y ago
  > For a company of Uber's scale such an effort barely registers. You have that backwards. For a company of Uber's scale, this is a major initiative. For a small company they can just code it up and put it in the app.
  - seoaeu 6y ago
    By your definition, large companies are undergoing major initiatives constantly.
    - jedberg 6y ago
      It depends how they company is set up, but what I propose would require buy in from the finance group since it would change the revenue model, the UX group, the localization group, and probably legal for regulatory compliance.
      - buran77 6y ago
        You can trust me on this one, as I've seen this process in the past in this kind of company and from the right vantage point: it stopped at "is it bringing us more revenue within the strategy we outlined for the next X years?". Uber has all the resources needed to implement this, they don't need to outsource, they don't need to commission studies, they have all they need upfront because it's the same skills and resources that make them money now. If they saw an opportunity they wouldn't have left money on the table.
        jedberg 6y ago
        Oh I'm sure it would cost them more money in the short term. It would probably improve customer satisfaction though. Or driver satisfaction. Both of which would have longer term effects on revenue. So it's a question of whether or not they optimize for those things.

fractionalhare 6y ago

I don't think any large tech company is capable of shipping a feature that quickly. Even for a feature as narrowly scoped as this, going from ideation to deployment in a few weeks seems completely unrealistic. There's just way too much involved aside from raw lines of code.

sorokod 6y ago
Uber app has been around for a while, blind people too.
mcguire 6y ago
Is Uber a tech company?
- Ekaros 6y ago
  Uber itself might be, the business it is in certainly isn't... Which is kinda dichotomy with many modern tech companies. The platform might be such, but in the end the product they are selling very much isn't.