4 ms·

This is specifically addressed in updated guidance from 2010. "Allergies and fear of dogs are not valid reasons for denying access or refusing service to peopl

This is specifically addressed in updated guidance from 2010. "Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility."

magsnus 6y ago
How on earth does this apply to cars?
- orthecreedence 6y ago
  Put up a divider. Or update the app's UX: "[ ] I'm blind and have a service dog."
  - cortesoft 6y ago
    "A customer is not required to indicate that he or she will be traveling with a service animal when calling to request a ride." https://www.thetransportationalliance.org/news/adanotice.pdf https://www.thetransportationalliance.org/news/adanotice.pdf
  - magsnus 6y ago
    Considering how little Uber drivers makes per drive (and they are independent contractors and not workers in most places) a simple divider would probably come close to the "unreasonable cost" in the ADA. It is not that I don't empathize with disabled people but ADA as it seems to be written and all the "support animals" these days would probably drive many small business to bankrupcy. In Sweden "our ADA" only applies to lead-dogs and they have a special "blanket" and most people that want to bring their dogs into restaurants and hotels don't have licensed dogs. But still, if all the "dog rooms" are taken then the deep cleaning required is a pretty big cost to bear and I have seen customers turn in the door when there was a dog in the restaurant. So it is not a simple issue and I sympathize with the small independent contractors. Uber, not so much.
    - hwillis 6y ago
      > and all the "support animals" these days would probably drive many small business to bankrupcy. Those are not covered by the ADA: https://www.ada.gov/regs2010/service_animal_qa.html https://www.ada.gov/regs2010/service_animal_qa.html >Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA? > A. No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. However, some State or local governments have laws that allow people to take emotional support animals into public places. You may check with your State and local government agencies to find out about these laws.
      - magsnus 6y ago
        They aren't covered here in Sweden either and there are apparently less then a 1000 actual guide dogs that are covered. But that does not stop people from trying to bring their support dogs in. At least we have official "guide dog blankets" and the training facilities hands out identification cards so the real ones are easy to spot. My experience (of 1) is also that guide dog owners are mostly reasonable, willing to come to a compromise that works for everyone and have very well behaved dogs. The woman I helped was more then happy to take a window table right next to the terrace door and let her dog stay right outside the window. "Support dog"-owners (the handful I've met) are in my experience pretty unreasonable and unpleasant to deal with, have a "customer is always right"-attitude and their dogs are pretty universally badly behaved. I've had a group of seven try to argue that one guy in a wheelchair needed his support dog inside the restaurant while the dog was pulling on his leech and jumping on me. Other dog owners i Sweden are also pretty nice to deal with. They usually keep their dog tied outside, in the car (with the backdoor open if they have crates) or ask if they can bring their dog through the restaurant to the terrace and eat outside (even if it is cold).

magsnus 6y ago

How on earth does this apply to cars?

orthecreedence 6y ago
Put up a divider. Or update the app's UX: "[ ] I'm blind and have a service dog."
- cortesoft 6y ago
  "A customer is not required to indicate that he or she will be traveling with a service animal when calling to request a ride." https://www.thetransportationalliance.org/news/adanotice.pdf https://www.thetransportationalliance.org/news/adanotice.pdf
- magsnus 6y ago
  Considering how little Uber drivers makes per drive (and they are independent contractors and not workers in most places) a simple divider would probably come close to the "unreasonable cost" in the ADA. It is not that I don't empathize with disabled people but ADA as it seems to be written and all the "support animals" these days would probably drive many small business to bankrupcy. In Sweden "our ADA" only applies to lead-dogs and they have a special "blanket" and most people that want to bring their dogs into restaurants and hotels don't have licensed dogs. But still, if all the "dog rooms" are taken then the deep cleaning required is a pretty big cost to bear and I have seen customers turn in the door when there was a dog in the restaurant. So it is not a simple issue and I sympathize with the small independent contractors. Uber, not so much.
  - hwillis 6y ago
    > and all the "support animals" these days would probably drive many small business to bankrupcy. Those are not covered by the ADA: https://www.ada.gov/regs2010/service_animal_qa.html https://www.ada.gov/regs2010/service_animal_qa.html >Q3. Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA? > A. No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. However, some State or local governments have laws that allow people to take emotional support animals into public places. You may check with your State and local government agencies to find out about these laws.
    - magsnus 6y ago
      They aren't covered here in Sweden either and there are apparently less then a 1000 actual guide dogs that are covered. But that does not stop people from trying to bring their support dogs in. At least we have official "guide dog blankets" and the training facilities hands out identification cards so the real ones are easy to spot. My experience (of 1) is also that guide dog owners are mostly reasonable, willing to come to a compromise that works for everyone and have very well behaved dogs. The woman I helped was more then happy to take a window table right next to the terrace door and let her dog stay right outside the window. "Support dog"-owners (the handful I've met) are in my experience pretty unreasonable and unpleasant to deal with, have a "customer is always right"-attitude and their dogs are pretty universally badly behaved. I've had a group of seven try to argue that one guy in a wheelchair needed his support dog inside the restaurant while the dog was pulling on his leech and jumping on me. Other dog owners i Sweden are also pretty nice to deal with. They usually keep their dog tied outside, in the car (with the backdoor open if they have crates) or ask if they can bring their dog through the restaurant to the terrace and eat outside (even if it is cold).