4 ms·

I too have been really shocked at how nasty our community has been regarding this issue.

andrewzah 6y ago
I don't think sending info about filenames and sizes is acceptable, ever. It's a shame as backblaze has been a solid backup choice for a while. edit: and enabling facebook tracking on customer pages...
- dewey 6y ago
  That was not a deliberate action though, that's just the default behavior of the analytics snippet that someone included on the page. If there's humans involved there will always be bugs, the question is how well you deal with them and react. I think they did a good job once it was pointed out.
stanmancan 6y ago
Everyone gets mad when there’s a breach or a bug that doesn’t get full disclosure. When a company provides full disclosure people are shocked and abandon the platform. Every company has bugs. Everyone eventually gets breached. If a company is honest with what happened, follows up with their users, and fixes it, what more can you ask for? Should it have happened? No. Did they find the issue? Yes. Did they fix it? Yes. Did they disclose it? Yes. Perfect, thanks.
tertius 6y ago
Because corporation didn't deliver on promises. Trust was broken and their attempts at fixing said trust is meaningless given what they've already done to break said trust.
- anamexis 6y ago
  Why is their attempts at fixing trust meaningless?
- mkr-hn 6y ago
  There's a difference in character between a "sorry we messed up, we fixed it" mistake and a "sorry we got caught, we fixed it" mistake. A pattern of the former often suggests the latter, but as far as I know Backblaze has no pattern of these.
ksec 6y ago
Yes, 500+ Comments [1], you can quite literally put it out as HN hate Backblaze. Part of the Cancel Culture where they expect everyone is saint and can do no wrong. I mean, worst of all, many of them are Web Developer means there is a very high probability they have make mistakes /bugs in the pass, big or small. Which put them in the category of hypocrite. [1] https://news.ycombinator.com/item?id=26536019 https://news.ycombinator.com/item?id=26536019

I don't think sending info about filenames and sizes is acceptable, ever. It's a shame as backblaze has been a solid backup choice for a while. edit: and enabling facebook tracking on customer pages...

dewey 6y ago
That was not a deliberate action though, that's just the default behavior of the analytics snippet that someone included on the page. If there's humans involved there will always be bugs, the question is how well you deal with them and react. I think they did a good job once it was pointed out.

stanmancan 6y ago

Everyone gets mad when there’s a breach or a bug that doesn’t get full disclosure. When a company provides full disclosure people are shocked and abandon the platform. Every company has bugs. Everyone eventually gets breached. If a company is honest with what happened, follows up with their users, and fixes it, what more can you ask for? Should it have happened? No. Did they find the issue? Yes. Did they fix it? Yes. Did they disclose it? Yes. Perfect, thanks.

tertius 6y ago

Because corporation didn't deliver on promises. Trust was broken and their attempts at fixing said trust is meaningless given what they've already done to break said trust.

anamexis 6y ago
Why is their attempts at fixing trust meaningless?
mkr-hn 6y ago
There's a difference in character between a "sorry we messed up, we fixed it" mistake and a "sorry we got caught, we fixed it" mistake. A pattern of the former often suggests the latter, but as far as I know Backblaze has no pattern of these.

ksec 6y ago

Yes, 500+ Comments [1], you can quite literally put it out as HN hate Backblaze. Part of the Cancel Culture where they expect everyone is saint and can do no wrong. I mean, worst of all, many of them are Web Developer means there is a very high probability they have make mistakes /bugs in the pass, big or small. Which put them in the category of hypocrite. [1] https://news.ycombinator.com/item?id=26536019 https://news.ycombinator.com/item?id=26536019