Several things about this: 1. Uber was already under a consent decree related to ADA violations when this both was happening and got filed. So this was alread

Several things about this: 1. Uber was already under a consent decree related to ADA violations when this both was happening and got filed. So this was already a known problem and executive management had AMPLE time to remedy it. This is mentioned at the end of the article. 2. Not mentioned was that this case was decided under Uber's own T&C-defined arbitration system (such systems are already biased against the consumer almost by definition) and yet that arbitrator found Uber's role so egregious that they awarded far more than was being sought! The thing is: the ethics and morals of executive leadership ALWAYS set the tone of how all employees behave. And when both executives and employees behave badly, then contract employees will either do the same or will run "open loop" and "roughshod" over customers and the community. Clearly that's what happened - Uber has a long reputation for such "bad acts" and unethical/immoral behavior so nothing new.