I'm certain that Wyze counts me in their 5 million customer statistic, likely twice, but their policies and customer support is abysmal. Ordering the Wyze Sens

I'm certain that Wyze counts me in their 5 million customer statistic, likely twice, but their policies and customer support is abysmal. Ordering the Wyze Sense and Wyze Cam V2 for a family member was easy, but Wyze chose to use a mangled version of the PayPal billing address rather than the shipping address their own order confirmation email showed. It took a full week of working with their support, showing them USPS had declared the parcel as dead (since the mangled address was undeliverable and 3 states away from the correct shipping address) to get a refund. Wyze won't be able to properly support customers at the $5 a month price point, their hub has no cellular connectivity capabilities and the platform is limited compared to what has come before them (eg: Iris by Lowes). No glass break sensors, smoke detectors,temperature/humidity built into motion sensors, moisture sensors for plumbing, etc.