It's an industry with established UX guidelines defined 20 years ago which are mostly ignored today. Slow, inconsistent and confusing interfaces seem to be the

It's an industry with established UX guidelines defined 20 years ago which are mostly ignored today. Slow, inconsistent and confusing interfaces seem to be the norm, not the exception. There were some revolutions, like responsive design, but all the rest feels very shallow compared to the bad UX experienced in so many applications and websites.