iTunes was never as good as any of the free music managers out there at the time. It lacked most serious features that users with a real collection (of their ow

iTunes was never as good as any of the free music managers out there at the time. It lacked most serious features that users with a real collection (of their own) might need. Anything related to finding, sorting, organizing, naming, changing metadata, moving, sharing, re-ripping, ripping at all, etc. were severely crippled. Perhaps that's because SoundJam didn't build those features. But they stayed unbuilt because Apple didn't want them. As far as the raw UI, they were shown to the door by Zune which was a massive failure! Couldn't Apple with its money and music business success have made Zune or something even better? Of course they could. They had an early lead. My point is they chose not to because openness and control in music (or anything else) is antithetical to their business model. This adversarial view of users is also what lead to terrible iTunes bugs like eating your music, which others also recall well.