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I keep getting email from PayPal about their terms and conditions changing. I have a PayPal account, which I can't delete, because to delete it, I'd have to lo
by an_ko 6y ago
I keep getting email from PayPal about their terms and conditions changing. I have a PayPal account, which I can't delete, because to delete it, I'd have to log in, but when I enter my details (which I know are correct; I use a password manager), I get a generic error message. Trying the password recovery procedure with my username gives me the same generic error message. I've emailed customer support twice, but they don't seem to be staffed by humans, because both times I got the same "you should use the password recovery procedure" template response, even though I explained it doesn't work.
I've created a filter to send them to trash, but it just feels so very sad.
- chaps 6y agoYears ago (2008?) I was able to get PayPal's customer support to tell me my password over the phone. Try that ;)
- jedberg 6y agoNo you didn't. PayPal has never stored passwords in plaintext. I know because I worked anti-fraud for PayPal, and even I couldn't get access to that database, much less see passwords, even though I had a list of passwords I was trying to verify that I had gotten from people who steal accounts.
- droopyEyelids 6y agowait. so you think a plain text db of customer passwords does exist? Or are you saying you couldn't access it because it doesn't exist
- dntrkv 6y agoIf he has the passwords, he could hash them and compare that against the entries in the DB. I think he's saying he didn't even have access to the DB of non-plaintext passwords.
- jedberg 6y agoIt doesn't exist. They were so secure about their passwords they wouldn't even let me check my password list against the database as an insider checking for fraud.
- chaps 6y agoCrap, you're right. Thanks for calling me out on that. It was ebay, not paypal. Think I was paying ebay through paypal at the time.