These problems are actually good in that more organizations - especially big ones - realize that reliability is not something that you can outsource to a single

These problems are actually good in that more organizations - especially big ones - realize that reliability is not something that you can outsource to a single provider and the problem magically disappears. Literally any service you depend on, from DNS to email, should be using redundancy so that when your basket gets squashed, you still have some eggs. Neither Amazon nor Microsoft will tell you that because vendor lock-in is in their best interest. You need to take care of it yourself otherwise you are completely at their mercy.