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Apple knew it was selling defective MacBook displays, judge concludes

57 points by jhatax 6y ago

jhatax 6y ago
PDF of ruling: https://assets.documentcloud.org/documents/20537289/fa45a90c-c742-4674-b0db-40239b97016c.pdf https://assets.documentcloud.org/documents/20537289/fa45a90c...
dataflow 6y ago
Is it illegal to sell products with known defects without disclosing them? Don't many products have known defects that aren't fixed or advertised when shipped (presumably because they're not deemed severe enough)? (Not defending Apple here, just wondering what the laws around this are.)
andrewmg 6y ago
Terrible headline. This is an order on Apple's motion to dismiss, and so the court assumes the truth of the complaint's allegations. (See footnote 1 of the order.) The court has not made any factual findings about what Apple "knew" or anything like that.
8bitsrule 6y ago
Even if Apple didn't know they were defective, in the past that hasn't stopped them from trying to ignore (and cover up the voices of ) customers that bought defective products. (One example being the mid-2000s early failure of at least hundreds of iMac displays. Which wasn't addressed for two years.) Some of those customers, hoping to be well-served by the products, can't easily afford to replace them. At times Apple has seemed to be at least unaware that such defects may result in a substantial, possibly permanent loss (money, time, opportunity) to the people that overly trusted their brand. Class-action suits are the only remedy for this careless attitude - until the day comes when Apple dares to own up to its biggest failures.
- valuearb 6y ago
  Hundreds of iMac failures out of tens of millions sold?
  - fakedang 6y ago
    Hundreds of defective cars out of millions of cars sold will preempt a recall.
    - valuearb 6y ago
      Yes, because driving defects can cost lives?
cute_boi 6y ago
macbook 2017 also has issue with defective display. Due to tcon board horizontal line appears in its screen. Lets hope apple will recognize this issue.
supergirl 6y ago
same as Tesla selling cars known to have defects. they just fix them for free later and get to keep the sale. customer loses in the end because of the time lost and frustration

57 points by jhatax 6y ago

PDF of ruling: https://assets.documentcloud.org/documents/20537289/fa45a90c-c742-4674-b0db-40239b97016c.pdf https://assets.documentcloud.org/documents/20537289/fa45a90c...

dataflow 6y ago

Is it illegal to sell products with known defects without disclosing them? Don't many products have known defects that aren't fixed or advertised when shipped (presumably because they're not deemed severe enough)? (Not defending Apple here, just wondering what the laws around this are.)

andrewmg 6y ago

Terrible headline. This is an order on Apple's motion to dismiss, and so the court assumes the truth of the complaint's allegations. (See footnote 1 of the order.) The court has not made any factual findings about what Apple "knew" or anything like that.

8bitsrule 6y ago

Even if Apple didn't know they were defective, in the past that hasn't stopped them from trying to ignore (and cover up the voices of ) customers that bought defective products. (One example being the mid-2000s early failure of at least hundreds of iMac displays. Which wasn't addressed for two years.) Some of those customers, hoping to be well-served by the products, can't easily afford to replace them. At times Apple has seemed to be at least unaware that such defects may result in a substantial, possibly permanent loss (money, time, opportunity) to the people that overly trusted their brand. Class-action suits are the only remedy for this careless attitude - until the day comes when Apple dares to own up to its biggest failures.

valuearb 6y ago
Hundreds of iMac failures out of tens of millions sold?
- fakedang 6y ago
  Hundreds of defective cars out of millions of cars sold will preempt a recall.
  - valuearb 6y ago
    Yes, because driving defects can cost lives?

cute_boi 6y ago

macbook 2017 also has issue with defective display. Due to tcon board horizontal line appears in its screen. Lets hope apple will recognize this issue.

supergirl 6y ago

same as Tesla selling cars known to have defects. they just fix them for free later and get to keep the sale. customer loses in the end because of the time lost and frustration